| Address: | 629702 |
| Website: | www.amazon.in |
From
Sahadevan vijayakumar,
As indicated in subject two product i have booked in online on[protected] and credited from my account .More than one month product has not door delivered.I asked about this details via phone, e-mail, chat message to amazon, a.S.International and dtdc couriers.There is no responds from them to my complaint.At last they have escaped as refunding my amount to my account within 2-4 bushiness days on[protected].Still now there is no responds about my product and they have not refunded my amount.
[protected][protected][protected][protected][protected][protected]--
The messages given to amazons are detailed below,
1) to
Amazon.In
Sir,
Product details
1) winsor & newton 12 fine acrylic colour set
2) winsor & newton 12 fine oil colour set selected order:[protected].
Hope amazon remember the products i ordered (Listed above) and paid on 16/02/2016 from my son's bank account.
But till now, i haven't received the products, i am getting only two liner reply by amazon. Amazon keeping silence and no further steps were taken to deliver the product.
So this says, amazon doesn't interested to satisfy customers and in gaining trust from customers. Amazon delivering cash on delivery products very quickly in doorsteps and i need to suffer lot when receiving my cash paid product. No further steps were taken to deliver the product in doorstep even though i paid the delivery charge.
Being amazon is an international company, they should not prefer dtdc courier as its a fake, no phone response in branch office. Courier men phoned and said to collect the product from there office, as they don't have service to my address, my question is, if they don't have service to my address, why amazon preferred dtdc courier for delivering product? So why the delivery charge has charged?
Till from beginning, i recommended ecom, bluedart courier for delivery as they have good service to my address, but amazon not responded to that.
Being i didn't received the product in time, i am in loss of thousands of rupees, so who is going to pay for that? Amazon? A.S international? Dtdc courier?
This is a final warning, amazon should take immediate action to delivery the product within two days, i will prefer the consumer court as next step.
Sahadevan vijayakumar madhavapuram, kanniyakumari,
19.3.2016
[protected][protected][protected][protected][protected][protected]
2) you are now connected to gopal from amazon.In
Me:to
Amazon.In
Sir,
Product details
1) winsor & newton 12 fine acrylic colour set
2) winsor & newton 12 fine oil colour set selected order:[protected].
Hope amazon remember the products i ordered (Listed above) and paid on 16/02/2016 from my son's bank account.
But till now, i haven't received the products, i am getting only two liner reply by amazon. Amazon keeping silence and no further steps were taken to deliver the product.
So this says, amazon doesn't interested to satisfy customers and in gaining trust from customers. Amazon delivering cash on delivery products very quickly in doorsteps and i need to suffer lot when receiving my cash paid product. No further steps were taken to deliver the product in doorstep even though i paid the delivery charge.
Being amazon is an international company, they should not prefer dtdc courier as its a fake, no phone response in branch office. Courier men phoned and said to collect the product from there office, as they don't have se
Gopal:hello, my name is gopal. I'll certainly try to help regarding your concern.
As i can understand that you have placed an order and you have not received it yet .
Am i right, sahadevan ?
Me:yes
Gopal:i am sorry for the inconvenience that you have faced from our end .
I can assure you that i'm here to help and will do my best to resolve this.
Me:but how much day i have to wait?
Gopal:as i can check in my catalog that you have also filed the a-z claim the seller regarding this issue .
Am i right, sahadevan ?
Me:then what did you do this much days
When i came here to chat again you are telling that you will check my catalog.
Gopal:sahadevan, i am sorry to inform you that as i can check in my catalog that you have withdrawn yourself from this claim, that's why this investigation was stopped .
Me:a.S international have informed that when the clam has withdrawn the product will be deliverd
And then their is no replay from them.
Gopal:i would request you to please send an email to the email id "[protected]@amazon.In ", regarding this issue and they assist you in a better regarding it .
In the mean while, i will contact the seller from my end and ask them to contact you and inform you regarding the status of this order .
Sahadevan, please reply to the email id mentioned above and i assure you that the concerned team will definitely help you with this issue .
Me:that is not the problem, there is no need of speaking to me.They are speaking only hindi
Gopal:sahadevan, the best thing that i can do for you, is that i will contact the seller from my end and try my best to ensure the delivery, at earliest priority .
Me:that is at your side i need my product within today.
Gopal:sahadevan, i can understand your concern and i agree with your worry, as if even i would have been at your place then i would have also felt the same .
Just allow me next 24-48 hours, so that i can look into this issue and try to ensure the delivery, as soon as possible .
I don't intend to rush you .
I hope we are still connected .
Our chat has been idle for 3 minutes. If i don't receive a response within 2 minutes, ill be forced to close the chat.
Me:like this i have given for your team more than one month, all of them are escaping from the issue.
Gopal:sahadevan, as you have withdrawn from this claim yourself, that's why we were not aware with this issue .
Me:"request you to plz cancel the claim you have opened we will send you again through proffesional[protected]---- on monday, february 29, 2016 at 07:11 pm, wrote: not yet received...Please send thru some other courier like ecom or blue dart courier --- original message --- order id[protected]: 1 of winsor & newton 12 fine acrylic colour set [asin: b016j171d2] 1 of winsor & newton 12 fine oil colour set [asin: b016i66jhc][protected] begin message[protected] not yet received...Please send thru some other courier like ecom or blue dart courier"
Gopal:please don't worry, as we will take care of it and we will try our best to deliver it, as soon as possible .
Me:this is the replay that they have given to me so that i have withdrawn the claim.
"request you to plz cancel the claim you have opened we will send you again through proffesional[protected]---- on monday, february 29, 2016 at 07:11 pm, wrote: not yet received...Please send thru some other courier like ecom or blue dart courier --- original message --- order id[protected]: 1 of winsor & newton 12 fine acrylic colour set [asin: b016j171d2] 1 of winsor & newton 12 fine oil colour set [asin: b016i66jhc][protected] begin message[protected] not yet received...Please send thru some other courier like ecom or blue dart courier"
Gopal:sahadevan, i will contact them again and ask them ensure the delivery of your order, as soon as possible .
Me:do you know tamil language.
Gopal:no sahadevan .
I know only english .
Me:ok that is not a problem.
Gopal:i hope this helps .
Please feel free to inform me, if there is any thing else i may help you with ?
Me:guarantee me that the product will be delivered within 2 days.
Gopal:sahadevan, i would not be able to guarantee, as you have already compromised with the seller regarding this issue and however for you, i will try my best to do the needful to arrange the delivery, at earliest priority .
Me:this is a final warning, amazon should take immediate action to delivery the product within two days, i will prefer the consumer court as next step.
Gopal:sahadevan, i would not be able to comment on this issue .
We was trying to resolve your issue .
But you canceled the claim, that's why this issue has arisen .
So, please allow us some time, so that we can fix this issue .
Me:you are diverting the issue only with the canceled claim.Take the required steps to deliver my product.
Gopal:sahadevan .
I have already done the needful actions to resolve your issue from my end .
So, there is no need to worry about this issue .
Me:i thing that their will not be any worry if the product is handover-ed to me.
Gopal:sure .
I hope this helps .
Please feel free to inform me, if there is any thing else i may help you with ?
Me:nothing else thank you.
Gopal:you are certainly the type of customer that we would like to keep.
Thank you for contacting amazon.
You do have a great day!
Please click on end chat button to close this window.
Me:okay.
Was this information helpful?
Post your Comment