Amazon India — Refund issue with my order (already taken 26 days in refund process)

Website:

www.amazon.in

I have ordered for moto g4 plus mobile 2 April 2017 of 13999 INR.

The product has issue with battery and i have complained in amazon service. They have checked by smartchk app and agree that this product has issue. They are ready to replacement of same product within 2 days (on call). After 3 days i checked the status in amazon but no any update about that. When i chat with amazon customer service they are saying for wait for next 3-5 days.

After 5 days there is no update. For my job security i need smart phone device to upload photos of my field work so i must have to buy new phone. so i bought new phone.

Then requested to refund in amazon for this delay. They agree that this is issue from amazon side and ready to refund me. amazon has initiated refund on 23 april 2017 and confirmation email sent to me on 25 apirl that we have initiated refund by cheque and you will receive this cheque within 5 working days. but no luck.

Then again i chat with amazon and they promised me we will give you cheque upto 2 May 2017. Still no luck.

Then again i chat with amazon and amazon representative told me we cant track your cheque from first flight courier. please give us time for some days and promised date is 9th May 2017. Still no luck.

Then i called in customer service about this issue and representative told me you are really great person because you have wait until this time. but due to some issue they cant track cheque status. And is it ok with me if i receive amount via net banking? I replied YES. Then representative told me we will take 3-5 working days for cancel cheque and again 3 working days to refund in your bank account. I said OK no issue if you do it in time. BUT I DONT KNOW they all are fraud guys. on 15 May 2017 i mailed in amazon customer service and on 16 May i got replied from amazon that we need time upto 24 May 2017.

Now i cant trust on amazon that they will refund my amount or not. Every time wrong promise.

Fraud amazon.

Please help me to get back my amount.