Amazon India — refund money not returned

Address:

Mumbai City, Maharashtra

I have been cheated by Amazon India. I had brought a crocs women shoes from Amazon and asked for a return as it was not the right size on a pretext of giving me a cheque of the refund amount. Their customer care person Nikita agreed to returning the amount by cheque as I have in the past had a problem with their NEFT transaction wherein they do not provide a UTR number and give a reference no. which is always incorrect and my bankers are not able to trace the transaction. This time inspite of they promising me that they would give a cheque they didn't and now say that the amount has been credited to my account on 26th June. The amount is still not received by me and I have also sent a copy of my bank statement to them. I have mails from them saying if the amount is not received by 30th June they will be giving me a cheque but now they are not agreeing to give my money back. It was Uday the customer care person who was talking to me initially promising to give my money back but eventually said it was not possible for us to give u a cheque. The matter then got escalated to Kahani the supervisor who was as useless as the customer care guys. she kept buying time from me and after 10 days gets back to me with a transaction reference no which according to my bank is a wrong number. I have been writing to her for the right no and have also forwarded mails that I have received from my bank asking for the right no or the UTR no. which they have not been providing. Kahani only has one thing to say on anything that I tell her is "Madam I have no comments" or "sorry madam there is nothing I can do" People like Kahani are not fit to be at such position cause they have no idea of what is happening. I feel since Amazon does not have sale they keep swindling money of the customer by not giving the refund. My question to Kahani was why a cheque was not issued when in I promised and also have a mail to that effect. Her answer again was "Madam I have no comments" People like her do not deserve such jobs and also she is party to swindling money from the customer. I would also intimate everyone on social networks, who shop with Amazon about my experience, to help them from being bullied.