Amazon India — refund not credited in my account from last 1 month

Address:	132116
Website:	www.amazon.in

I had returned two bajaj mixer grinder of which refund has been issued rs 3218 on august 27, 2018. But till now refund is not reflecting in my bank account.. The reference number amazon had given me is 816394. But upon contacting the bank, they are saying that they don't know any refund reference number. They are asking about whether amazon has neft the refund amount and ask them to give you neft utr number with that they will be able to check. Upon contacting amazon customer care they are saying that they don't have utr number and telling me to go to bank customer care.

I am feeling very much harassed.

Please look into the matter and credit my refund. Please find the order details here as under

Order number:[protected]
Order amount 14909
Order date 10 august 2018