Amazon India — refund not given after promised

Address:	Junagadh, Gujarat, 362001
Website:	www.amazon.in

On the cancellation of the order
Ordered on jul 11,[protected]-0325914) on amazon.in
Honor 6x (Gold, 32gb)
Sold by: rocket kommerce llp
Shipped: jul 12, 2017
Quantity: 1
Which was of rs. 10999/- with discount of rs 1000/- on[protected]Actual price of rs. 11999/-)

The customer care executive had promised to give discount of one thousand rupees (1000/- rs) after second successful purchase which is

Ordered on 13 july 2017 order#[protected]
Rs. 11999/- (Without discount)

But after second purchase and making four calls they are not refunding the amount. Four of customer care executives had promised that the amount will be refunded but as they are not reachable next time on the call the problem is still not solved.