Amazon India — refund not given by amazon

Address:

Delhi, New Delhi, Delhi, 110032

I purchased panasonic led 40 inch from amazon company via ordered no.[protected] of rs 27049 on dated 18th jan 2019 when this product delievered to me i found the product is damaged and suddenly i registered my complaint against received product on next day amazon executive picked the said product from me and after onwards i given many complaints for refund of the said product customer care given different different excuses and said your refund will be processed shortly sometimes said your refund will be issued by cheque and sometimes said your refund will be given in my bank account.

After sometimes amazon closed my account and said we can not issued me refund because amazon closed my account i given them many complaints but amazon does not listen me.

From feb 2019 to till dated 05th oct 2019 amazon did not issued me refund against the returned product and they are still holding my money in there hand.

I am requesting to registered my complaint against amazon.