Amazon India — refund not made since 1 month

Address:

226025

Dear sir greeting!!

I am writing to you at last because i have lost the hope and trust in amazon.

I had ordered a vertical garden worth rs. 6800/- which i received it around on 24th january but returned at once and it was picked up just the next day. I opted for the refund to be in the amazon pay balance.. But since that day til date, i haven't received it. Though i have made end no. Of calls and everytime i get assurance that i wil receive it within 24hrs to 48hrs and also received the msg that's 12 days back that my cheque has been processed and i wil get it in 3 days.. Few days back too they again messaged they wil send the cheque and had given the last date of 20th february 2018. Still no refund been processed.

For your reference i am mentioning the details under which i had made the order :

Name - ajay kumar
Contact - [protected]

I am also attaching the screen shot of the order. Kindly find it.

Please help as soon as possible.

Thank you.