Amazon India — Refund not processing

Address:	560066
Website:	Amazon

I ordered a dress from Amazon and received it on 5th April 2017. Made payment through COD of amount Rs 849.
I did not like it and requested for a return on the same day.
Order#[protected] Returned on 6th April 2017.
Requested for refund on Amazon Pay Balance.
Refund has not been processed till 16th April 2017.

Contacted customer care multiple times, but nothing has worked.
Chatted with the customer care on 14th April 2017 and was assured that the refund will be processed immediately but it did not work.
Spoke to two agents Nandish & Nitesh on 16th April.
They are saying that they need a confirmation from their courier company who had delivered the product before processing the refund.
I wanted to make them aware that without making the complete payment the courier will handover the product.
They are not ready to accept anything.

Please help
Thanks & Regards,
Ashirwad Goswami
+91-[protected]