[Resolved]  Amazon India — refund not provided and tried to close the case without providing a solution

Website:

amazon.in

I bought a pair of shoe worth rx. 500 and sent that back for exchange for sizing issue. They did not return the exchanged item till next 10 days then i cancelled the order and asked for the refund. Now its more than 17 days and i did not get either the exchanged item or money or any response from them. When i tried to contact them, they said that, they will not provide a refund because its against their policy to provide refund against an item, so they can not help aand better if i forget about this.

I paid in cash for this order and also planning to submit this case to consumer court.