Amazon India — refund not received even after 27 days

Address:vellore, Vellore, Tamil Nadu, 632007

I have ordered Pantry items in Amazon on 04.08.19 for Rs.14476.55. My order got cancelled even though money has been debitted from my Credit card. I was told that my refund will be done in 5 working days. But still on 01.09.19 i have not received my money. Amazon customer care is now asking me to contact bank customer care.
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