Amazon India — Refund not received for more than 6 months

Hi,
I returned a product 6 months ago but still I have not yet received the refund for the item.

I have called the customer care many times and every time they are saying it will be refunded in 3 days but still have not yet received the refund from more then 3 months.

I felt helpless as Amazon is not refunding the amount and there is no other way I can claim that. I have asked the customer care to raise a complaint and provide me with the ticket id but it looks like there is no provision at Amazon. I have been calling the Amazon customer care for more than 6 months but no result.

Name: Alok Kumar Nath
Mobile# [protected]

Order Id[protected]

Thanks,
Alok