Amazon India — Refund not received from Amazon - pending since April

Address:

Mumbai Kandivali

It is very disappointing with Amazon India,

I ordered a product M19 Wireless In-Ear Earbuds TWS 5.1 Large Screen Dual LED Digital Display Touch Bluetooth Headphones Mini Compact Portable Sports Waterproof Stereo Earphones, on 9th April 2023 for Rs 649. Still, I received a faulty product from the seller.

Amazon team picked up a return on 17th April 2023. Pickup Tracking ID:[protected]. We expected a refund to come on 20th April as per Amazon’s given timeline, but I have not received the refund to date. As per Amazon’s account, they showed a refund credited to your original payment method but still not credited to my amazon pay wallet.

This is urgent; please help me as soon as possible. Thank you