Amazon India — Refund of Amazon pay later not received

Respected Sir/Ma'am

I'm Lalan Kumar Pandey, I'm an active Amazon user. During Amazon's Great Indian Festival Sale I ordered a product worth Rs 4266/- I had paid Rs 4190/- using Amazon Pay Later and the remaining from Amazon Pay balance. And the same day I did the EMI - Manual repayment of that order through UPI but the order has been cancelled by amazon itself due to technical issues.

I got a cashback of Rs 450/- at the same day I ordered the product, So now i will get an adjustmental refund of Rs 3816/- and also i got a mail mentioning about the refund mentioning that the refund will be credited into my bank account within 5-7 days but it's going to be more than a month and till now no refund has been initiated into my bank account and now it is showing:

Refund issued
₹4, 266.00 refund issued on Oct 8, 2021.


I have talked about this query with Amazon's customer service but they told that they didn't have sufficient information regarding Amazon Pay Later and told me to get in touch with IDFC First Bank customer service so I had talked to them but they told that my mobile number isn't yet registered with the bank so they aren't able to find the transaction details regarding to my account.
I'm feeling like my money has been stuck.

I just want someone to please look at this issue and help me to get my money back as soon as possible.

Name - Lalan Kumar Pandey
+1 photos
Was this information helpful?
No (1)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19336
    Pending
    0
    Resolved
    1408
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information