Amazon India — refund of money and bad customer service misleading customer

Address:

Khordha, Odisha, 752054

I have ordered a gift pack but due to wrong shipping address i cancelled it as the payment was done i claimed for refund after 15 days customer care executive said the refund will be initiated within a week but was no done when the next time after one month i cantacted them they mis lead me with some wrong bank code and i equired about it nd complaint for the next time they promissed to refund tge money 2 months passed and the money is not refunded it seems that amzaon is lacking in its service and cheating their customer