Amazon India — Refund raised by Amazon but still not received

I have purchased a product name Amazon Fire Tv stick on 16th October 2020 which was not working properly. After so much of discussion finally Amazon agree to return the product and payback my amount Rs.2499.

As per amazon they paid amount in my account on 19th August 2021 which was still not recieved in my account as on 13th September 2021.

I have asked on my bank customer care and also in branch but they are unable to track any transaction.

Please do the needful.

Regards

Gaurav Sharma
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