Amazon India — Refund/compensatation against non delivered item

Address:

Station Headquarters Cell Lucknow

Sir
I Janak Bhandari was ordered a Pigeon Kessel Multipurpose Kettle 1.2L on 04 Jul 22 through Amazon app and amount Rs 1048 also paid through atm. However item not found me but shown delivered on 06 Jul 22 without any delivery. A call from [protected] was received me on 06 Jul 22 regarding my order. But the person who has called me not came and not delivered my order and stating that you are to be come at Telibagh Lucknow for received it. But I am unable to go their and request for delivery as per my address.

In this regard the ordered item neither delivered nor received me till date and I am complain through amazon customer care for resolve. Customer Care told me that the refund initated on 08 Jul 22, However the refund not yet received me.
You are requested to refund Rs 1048 at the earliest please