I had bought the Refurbished Lenovo think center desktop from Amazon. In discription and reviews they mantioned it is with cd writer and with wifi dongal included. I oredered the desktop for that two reasons only. and on 6th July they delivered me the desktop. when I opended it that two things are not their, so as per their return policy of this product it is within 7 days of delivery so I requested return and they raised return request for 10th of July, but on the mid of the same day they sent me a message that return request cancelled as not verified. I failed to understand the reason as no one contacted me nor any other messages I received nor any phone call I received from Amazon. as amazon has cancelled his old consumer complaint numbe I was unbale to talk any one so I used Live chat with their represntetives but It was very disappointing because in the middle of chat repesentative exits and another representative comes for discussion. first time I discussed with Aditya, Ravi, Rohit and Sumit.
On 10th my return request cancelled so I raised again new return replacement request. they gave me 13th of July for the same. and as on today the satus is same 1 hour before they cancelled return request and gave same reason that request has not been verified, I fail to undersatnd the reason as no one has contacted me in any means or way. again I connected live chat and the same experirence I had with them with representative Ravi, Vyanktesh and Sanjana.
Now I feel that they are trying to pass the days of return that is 7 days. and they misguide and misrepresent the products display and cheat clinets on refurbish products.
Please do the needful asap to my return and refund of money I paid.
Thanks You
Rajendra Samani
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