[Resolved]  Amazon India — Refuse to refund request

Address:	560055
Website:	www.amazon.in

Recently, I bought mobile 'Moto G4 Play' from Amazon india website on 24th January 2017, Order No:[protected]. After few days o[censored]sage installed with new marshmallow update, I faced performance and heating issue with the device. It restarts continuously while charging the device. Sometime, it happens when the mobile is in idle. At first, i didn't notice it but later I check periodically and it confirms many times.

I tried to place the return request through online; they diverted me to 'Smartchk' app. I installed and reported everything is okay on my device. I am writing this mail after I go through their return policy. My request is completely eligible with their return policy.

Till now, none of them tried to resolve my problem, this is pathetic service which I wanted to bring noticed to you. Last few days I write up mails, calls and looking for the solution on this, It made me completely stressed and mental agony.

they ready to give replacement the same 'Moto G4 Play' but, lot of review says moto g4 has lot of issue after installing update. I want only my refund. I completely relay on your forum and wanted to escalate furthermore.

I have recorder calls, mails, photos of my complaint related.