Amazon India — reg : issue with prime membership / requested early membership cancellation due to bad service

Address:

560068

Hi team,

I have been amazon loyal customer since 2014, this is very sad that due to very unprofessional behavior of customer support and lot of disappointment i have to request early cancellation my prime membership.

I took the membership on 17 feb 2018 by paying yearly amount of rs. 999. I have been facing issue with delivery timeline in many occasions but today when i contacted customer support team about making the product inquiry for order #[protected] which was supposed to be delivered on 15th. But until 16th oct no update and then late i see expected delivery had been changed. When contacted customer support and asked that what is the benefit of having prime membership if the product is not delivered on time? And i am loosing my membership money rs. 999 which i paid upfront. The customer support agent was very unprofessional and asked me to further wait for 24 to 48 hour without giving answer to my valid question.

If i would have been a non prime customer i could pay rs. 80 for 2 day delivery and later if delivery is late i could cancel my order and get the refund for product as well as rs.80 for speedy delivery. However being prime customer i loose this option and have no alternative keep on waiting for the product because i paid membership rs. 999 upfront. This customer support agent had no answer and i requested to transfer the call to supervisor, if this is the case i am not willing to be a prime customer.

The supervisor seems to repeat the same what customer agent was telling without addressing my issue and question. On top he said if you cancel the membership you will not get any refund as you have use for more than 6 orders so far. This was new to me, even if my membership validity is until jan 2019, i have no refund?

This is very sad, i was happy with amazon earlier and having good trust i opted for prime membership. Not only that i also purchased amazon firestick order #[protected] in the month of april 2018.
Now that i had a late product delivery issue, rather than addressing my problem you made me cancel the prime membership.
Of course i loose rs. 999 + amazon firestick rs. 3999 as well as trust.

I felt as "just because amazon knows that the customer had put enough money on amazon firestick and membership he would continue to be amazon user no matter what service you provide"

This is very very disappointing...

Thank you amazon for serving me these many years..
I am ok to loose all my money here but not continuing with amazon anymore. I would never ever suggest anyone to go for at least primer membership. As i guess you continue to server good for non-prime customer.

The reason for me to write this email is to ensure that my bad experience reaches to the management level. (If you think this is only one case then i must repeat i am using amazon for past 5 years.. And i have many other example but of course when it is beyond my tolerance i have to write)

It may happen that customer care team are communicating the way then want but not the actual customer experience (For example: if you see the email i received today is prime membership is canceled on customer request.. No where it says why and reason behind it..)

This is why i am writing the detailed email to you.

I hope you will take my feedback positively and improve your service. So that no other customer write you such emails.

With this note as i said i do not want to be an amazon user. I would like to request cancellation for following open order

Order #[protected]
Order #[protected]
Order #[protected]

Thanks & regards,
Vinit
[protected]