Amazon India — Regarding a product I purchased on Amazon

Hello sir,

My wife (Ranjani) purchased a HP laptop bearing serial number CND1234YZ1 from Amazon online on 5th Jan 2022 (ORDER #[protected]. We were under the impression as per online sale that the laptop has 1 year manufacturer warranty. Laptop went faulty couple of weeks back and we took the laptop to HP authorised service center and we found that warranty start date was 6 months before our date of purchase. So currently the manufacturer declined our warranty as in their systems it shows warranty expired. This generally happens when a customer purchase a product from e-commerce site and they return it back to the e commerce seller within return window period and the same product is sold to another customer after 6 months. Laptop manufacturer HP is asking me to contact seller (Amazon) and seller(Amazon) is redirecting me back to HP. I’m attaching my warranty status screenshot, Amazon invoice and seller to Amazon invoice for your reference. As the laptop was purchased for study purposes and we have invested our hard earned money I request to kindly help me getting the refund or a replacement laptop or at least service for my laptop.

Regards,
Mukun