Amazon India — regarding order[protected]_ cancel

Website:

www.amazon.in

I ordered a krisons polo 5.1 multimedia speaker (Ordered id[protected] on 16/12/2018 with cash back offer from amazon.in and payment already paid. They accepted my order and schedule that for delivery. Delivery promise date 18/12/2018 to 21/12/2018 but on 19/12/2018 they updated my order with this message that it might be delay but surely deliver. But when i checked my order status in evening i found that status "undeliverable as the address is outside the courier service area and product returning to seller" i contacted to customer care and asked about my order, they replied same as message. They replied that my product will return to seller. I asked to customer care that i had bought this product with cash back offer and some cash back received. And i also offer option that i will be picked my self my product near courier hub in my area but they rejected mu option and also my cash back. Again i give an option that i did not need my product and also money, i want to donate my money to amazon for improving services so that nobody frustrated by them in future. They forcefully cancel my order and stolen my cashback.