Amazon India — regarding payment

I've ordered a book against track id[protected]. I got a miscall alert from amazon agent buguda (Mob-[protected] & contacted him to receive my package. He told me that you parcel has missed so you try again. A msg i received that it is returned to seller. So again i tried it with net banking. Rs 197 has deducted but order failed. It shows the carelessnes of amazon agent of buguda. I don't like to transect with this careles company. Send back my deducted amount of rs197. Simran patnaik mob-[protected]