Amazon India — Regarding return of some products

Address:	Mumbai City, Maharashtra, 400703
Website:	Amazon.in

To whomsoever concerned,

I brought few products from amazon India and due to inappropriate size, I had requested for returns of 4products. Please note that I am currently Amazon prime customer and despite that and after several complaints to customer service requesting for the return of the product as per my availabality no one approached and neither pick up was done for it. its been 2 weeks now and even after making call on every other day and mentioning my availablity time, the pick up person would come without informing me and would then leave and even reschedule the pick up day next day as per his conveninece. Though I have mentioned several times that I am available only after 6 neither the customer service people nor the pick up person has ever arrived at that time. I regret to be an amazon customer now and it really sucks as to how they treat their so called "Prime" customers. I have never been connected to higher department even after requesting the customer service for it and have been always told it will be done on the same day but days are just passing by and no action has been taken yet.