Amazon India — replacement of a product

Address:

Meerut, Uttar Pradesh, 250001

Order#[protected].

Ordered the above mentioned mobile phone on 05th Jul'18

Flash Not working from 01st day. Minor scratches

It was ordered from GGN for a friend in Meerut

Now to get it replaced I am not getting a technician visit

Charging for a Faulty Product and delaying replacement is pathetic customer service

Below is the email from Amazon

Hello

Greeting from amazon!

I am writing this mail regarding the conversation we had today over the phone for you order#[protected].

I do apologize for the inconvenience that has been cost to you.

I will surely create a replacement for you but to proceed for the replacement i need a valid documentation.

For which i will request you please send the images of scratches on the phone with the IMEI number to the below email id:
[protected]@amazon.in

And for the camera issue, i will request you to download the blancco diagnostics application from your account.

I hope this will help you.

Warmest regards,
Prakriti

Amazon.in