I have currently facing an issue with one of my order and i am not getting any support from Amazon customer care. It has been 16 days now but inspite of multiple mails and multiple calls to customer care, i am not getting any resolution.
Order#[protected].
To summarize: I received wrong product, i did return the wrong product which i received. But now i am not getting the correct product for which the order was placed and also not the refund.
Details of the issue is as below:
I have ordered Samsung Galaxy M33 5G on 1st May 2022. But instead of my ordered product I received the wrong product which is Redmi Note 11 on 6th May 2022. The invoice (please refer to the attachment) which is available inside the box has a different name, order id and address mentioned.
I immediately called customer care and informed them that I have received the wrong product and I want to get it replaced with my original ordered product. The customer care executive told me that he has created a replacement for the same. Next day i.e., on 7th May 2022, the pick up executive came to my home. He told me that I need to return the Samsung Galaxy M33 5G. I told him that i have not received the same and i can return the product which i have received i., e., Redmi note 11.
The executive who came for pickup told me that I need to contact amazon customer care because amazon has mentioned that the return is of Samsung phone and then he cancelled the return. I contacted the customer care again immediately and explained the situation. The customer care executive told me that he has created the replacement again. At this time I told him to mention clearly that the product which I'll return is the RedMi Note 11 not the Samsung galaxy M33 5g. The customer care executive assured me that he has mentioned all the details and now the pick up executive will pick the wrong product which i have received. The same is mentioned in my complaint which I have raised with customer care for the reason for replacement.
Kindly refer to the complaint number P64172729.
Replacement order which was created this time is ORDER #[protected]
Original Order id is Order#[protected]
I have returned the Wrong product which i have received that means redmi Note 11. Next day the pickup executive came and he examined the product and then picked the product. The pickup was successful. I have waited for 5 days when I received the mail stating that the product has successfully reached the amazon warehouse.
But the original product which i have ordered is not dispatched. I contacted the customer care again, this time the customer care executive told me that they have received the information from the warehouse that I have returned the wrong product and not the Samsung Galaxy M33 5G and they will not help me in getting the replacement of the correct product until an investigation is done.
I told them to kindly match the details of the wrong product which I have mentioned in the complaint raised for replacement with the product which is received by the warehouse. But they didn't listen to me.
How can i send the Samsung galaxy M33 5G which i have not received in the very first place. If i would have received the correct product in the first place then there is no need for the replacement. I have sent the wrong product which i have received. Not sure why the warehouse team is saying that I have sent the wrong product.
I don't want any refund of the product. But I want my correct Product which is Samsung Galaxy M33 5G, to be delivered to me.
Was this information helpful?
Post your Comment