Amazon India — replacement order not received despite "delivered" status (order #[protected]

I am writing to escalate a serious issue regarding a replacement order that was marked as delivered but has not been received. I have already contacted your team multiple times, and the repeated two-day delays for an update are unacceptable. Details of the Issue Original Order Date: November 14th (XXL Jacket) Replacement Requested: November 20th (for size XL) Order #[protected] Status in System: Marked as DELIVERED on/around November 26th.Actual Status: The XL replacement jacket has NOT been physically received
frustrating situation for me as my fund got stuck and I won't be to use my jacket so far just because of size issue.