Amazon India — Replacement product with only box no productsreturned the product amount not refunded executives behaving rudely

Hi,
I was writing this complaint on amazon.in. This is my order no[protected] product name sky shop solar external Tpms car tyre pressure monitoring system which was returned on 18th December 2023 and the product was delivered to seller on 22nd December 2023. My complaint about amazon.in I was informed about the seller who was cheated me sending wrong product without item in the box actually this was replacement first they have send me exact one and replacement product they have tried cheated me so for this reason I have complaint this to amazon executive. He told me that will take action against seller and ask me to wait for 5 days for investigation in between this got call from amazon hub and I explained about the incident faced and that hub person informed me return the box product will refund the money immediately and informed this same to amazon executive and product was returned after I following them to refund my money all executives are telling each day one stories like product not delivered to Hub and other executive telling product delivered I was frustrated about this executive answers and reply and rude behavior with customers at last toady 28th December 2023 called one executive she told me that amount will be initiated shortly unfortunately call was disconnected again I called amazon customer service other executive picked the call and she told me will transfer to other department that person who spoke with me again he will go for investigation wait for 3 days so they are trying to cheat me badly aim having every conversation with me and mails to amazon customer executives behaving rudely and not refunding the money. I need my money back with compensation aim ready to file case in consumer regarding executives and amazon going to complain the same in face book, Twitter Instagram etc.
Note: don’t get Products in amazon They will send box without product inside when you compare outside market product seems to be very less this skyshop solar product don’t have Mrp rate while I received one sticker was attached with MrP 3599 so we should have to think twice while getting products in amazon all products are first and second copy not original