Amazon India — Replacement related issue

I had ordered dress which does not fits on me hence I had placed the request for replacement of same product but from 19th dec no one had called to pick the product. Aforesaid I was taking follow up with customer support they are also not able to find out the way to replace that product. I must say Amazon should improve their service to satisfy their customers needs. It’s very shameful for the service industry like Amazon to not being on place to meet their customers expectations.

Dear Amazon please keep your self in customers shoe and see the problem from customers angle. Being a customer we are paying you for that particular product so it’s your responsibility/ job to justify the payment by giving prompt service