Amazon India — return and refund denied

Address:New Delhi, Delhi, 110019

Order#[protected]
Product:refurb iphone7 rose gold, 128gb
Phone battery bad, phone heating up, not detecting sim, unable to update. Return request placed within timeline but amazon is denying any help, not escalating matter to managers even after repeated requests. They told me to contact reseller who denied any help & asked to contact amazon
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