Amazon India — return and refund of item

Placed a request in amazon.in order number is[protected], they delivered the product but it’s of very bad quality i placed a refund request on 24th may pickup was scheduled for 27th may but no one came to pick the item. I had a chat with representatives they said they will be arranging a pickup but no one returned. Yesterday a guy from amazon asked me to cancel the request and raise a fresh request but now they are saying that they can’t provide the pickup facility i have to courier the order they can’t do anything.

Today i called customer care a guy from your department i don’t remember his name he misbehaved i asked to transfer the call the supervisor was also like him he was not ready to listen he just repeated his sentence thrice and he disconnected the call.

If your amazon can’t provide pickup service then you shouldn’t deliver bad quality product to customer why should customer bear pain of sending back.

Please take that product back and refund my money asap and if you don’t want the product back refund my money.

I am staying in delhi but courier was delivered to bhopal m. P and there my parents stay and they cant courier things.