Amazon India — Return and Refund policy and procedure

Address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India.

I had ordered a mirror from Amazon India with order id ‫[protected] which was delivered on the 19th of August 2021 and when I open the package the product inside was broken. I had innitiated an imediate return and refund of that order with 5 minutes of delivery. The next day the pickup was scheduled and when the delivery agent came he said it would have to be picked up by a truck as that's how it was supposed to be done and he resheduled it for the next day. Everyday after that I would recive a message from Amazon in the morning that the pickup would be schduled for the day and in the evening I would recive another message saing it was cancelled and resheduled for the next day. On the 24th of Aug 2021 the pickup was attemped by the same delivery agent that had delivered the package on the the 19th of Aug 2021 Ravi Gupta - [protected] and once he saw the same package he ran away saying that the refund would be take from him as he was doing the pickup. I imediately called Amazon support and reported the incident and they said it would be picked up tomorow 25th of Aug 2021. On the 25th I recived a message again for the schedule pickup which did not happen which is when I called the Amazon Customer Service and reported the incident to them. My call was taken by Amir.H from amazon who said "Sir first of all Please accept my sincere apologies for this situation.. I apologies for the inconvenience caused to you regarding this.but sir please do not worry about it sir we have already fill NOC form for the advance refund and it has a time line for the 72 hours so you have to wait till 28th of august for the pick up so if it is done within 28th that is fine and if it not picked up we will call you back on 29th of august and we will initiate the advance refund amount rs- 885.. so i would request you sir kindly wait for our call we will call you back and you do not need to call us further... ". I waited till 28th and no pickup was done and I recived a mesage from Amazon again that the pickup was cancelled and rescheduled. So I waited on the 29th for the call to come from the amazon agen to initiate the refund but no such attem was made. I am attaching images of the same with this complaint.