Amazon India — return and refund process

Website:Amazon India

I had placed an order for a blue air air purifier on amazon india on 15th nov which was fulfilled by the seller on 17th nov. On 17th nov i had requested for a cancellation and a refund because the family situation had changed and i no longer needed it. But it is a shame to see how the consumers are hassled both by amazon and the seller. I have never experienced such a bad customer service. Does the customer not have a right to change their mind and get a refund. I was tossed between the seller and amazon.
They have refused to cancel my order. I wish i was i india and could take this further but unfortunately my parents are alone in india and i cannot let them go through this hassle.
Its a shame.
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Please process my cash back against order below

Lee Men's Cotton Sweatshirt[protected]_L18684GF1Z1400L_Large_Blue)
I have brought a gif card worth 1000/- and it seems the mail ID to which I send the gift card, ain't received it.
Please do look into the issue.
Order ID :[protected]

Thanks
I did not get proper product from Amazon India as I requierd
Its a Cheating group
You are send Dead battery, than you t
Tell like, you only self return the product, now you are telling we give courier amount to Amazon pay balance Account, are you mad?? You think its a correct way to treat a customer??

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