[Resolved]  Amazon India — return failure

Address:

680651

I purchased a pants from amazon and want to return it due to a dislike in style. They accept the return and there agent cancelled the return four times saying he couldn't come to my office in first floor. Every time on delivery the same agent insisted that he couldn't come to first floor and someone should come down to him to collect the things. And every time i complained to there office and he will come at last to my office. This time again he called me and said he will not come upstairs and won't collect the item and said madam you will not get the refund. I complained there customer care and they said they will pick up with another agent. And as usual the same agent called and said he won't come upstairs. There is no such criteria at the time of purchases that they will deliver items only downstairs. What should i do to solve this problem? The amazon agent is so arrogant and don t know how to give service.