Amazon India — Return is pending for more than 45 days

I initiated this return on 30th May but still it's pending. It's rescheduled more than 17 times. Not even once anyone came for pickup or contacted me but still marked return failed by given false reason such as door was locked, box was missing, price tag was missing etc. I have contacted customer service more than 50 times. I was promised advance refund multiple times but never honoured their words. Multiple times escalation was raised but no solution. Now every time i contact customer service they are creating fresh return but what's the point of creating new return if no one comes for pickup.