[Resolved] Amazon India — return n refund | |||
I had received damaged goods (koots cobwebs jala brooms) ordered on amazon India app. Immediately I submitted return goods on amazon. They messaged collection of goods on friday, 8th nov between 7am to 1pm but so far goods not been collected. I have submitted call request on amazon customer care but so far no call received from amazon. It's very frustrating. Dont know how else to cyc amazon so the damaged goods collected and my money refunded. This is truly unacceptable from an organisation such as amazon. Was this information helpful? | |||
Feb 17, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 Amazon India Customer Care's response Reference No. – 6580We have perused the complaint received from Ms. Leena N Talreja ("Complainant"). We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number. You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account. We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. The above cited reference number may be quoted in the reply. | |||
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