Amazon India Complaints & Reviews

सर, मैंने amazon से indian terrain का nevy color का trouser खरीदा था जिसका order नंबर
[protected] है। मैंने 7 सितंबर को product आर्डर किया और 17 को product deliver हुआ। 30 सितंबर को मैंने amazon को फ़ोन करके product की समस्या से अवगत करा दिया था कि trouser का कलर उतर रहा है लेकिन amazon की तरफ से बताया गया कि प्रोडक्ट original है fake नही। अब स्थिति यह है कि तीसरी धुलाई में प्रोडक्ट का कलर जा चुका है। amazon इस बात को स्वीकार ही नही कर रहा कि मैंने फ़ोन किया था और स्थिति से अवगत कराया था जबकि amazon के पास कॉल की ऑडियो रिकॉर्डिंग उपलब्ध है।

I have ordered a product on the date of 30/09/2019 and the same day i have cancelled this order and asking for refund to amazon they told me refund was issued on 15/10/2019 with reference no 905948 of rs 13328.22 but the refund not credited in my account after that i had contacted to amazon but they did not responded. Still i am not getting my money

I had purchased wonderchef nutri blend 400 watt mixer grinder with 3 jars (White) order date 25-oct-2019
Order #[protected] order tota 2, 445.00 (1 item)

Its a damaged product, and i raised a complaint to amazon for refund, the amazon executive will create return pick up within 24 hrs and every next day they will cancel it. Till now the item is not picked up and refund is not iniated. Please check into it.

I have placed on order with order no[protected] dated 6th Oct..
Delivery date was 18th Oct .Today is 1st nov but till now I haven't received the product.. I contacted amazon customer care earlier ..They told that seller will contact withing 24 hours but that also didn't happen.. this kind of service is intolerable..

I recently placed an exchange order at amazon.in on 25th oct 2019 with delivery address being: gurjit singh s/o harvinder singh, vpo mulewal khehra, tehseel: shahkot, distt. Jalandhar, punjab 144702.

I got a callback from the delivery agent on 28th saying that i have my order ready for pickup at their main location (Which is around 4 to 5 km away from my house, the delivery address). So i asked the agent whether the order will be delivered to my house address which was posted as delivery address but i was told that i will have to goto their office for pickup. I told her that i will not be able to come pickup today or tomorrow and if she will be able to hold it for me, she said yes, that should be fine.

Next day (30th oct) i get a call from the same office, this time its a guy. I told him the same thing and he assured that i will be able to pick it up the next day. My friend went there the next morning with the phone that was supposed to be taken as exchange... The guy at the office destroys the screen protector and gets him to remove all passwords and stuff only to tell him that they have cancelled the order and he won't be able to pickup the phone. My friend puts me on the phone with the agent and i am told that i should be calling amazon support and they will be able to reschedule the delivery. I did that and the customer service rep tells me that there is nothing wrong with the order and that my friend should go there again and pickup the order. My friend did that and he's told the same thing, so i put the amazon customer support on conference with the agent and the rep tells me that they can't be talking to the agents directly but they have filed a report against him for asking you to come pickup the product instead of delivering it to my house address. And while all this is happening, there's a supervisor there who basically tells me that he can't do anything because this is not his but the delivery agent's fault and that i should be calling back whenever the owner is back to swear at him.
After all this my friend comes home and i get a notification saying that the order is rescheduled for delivery so i call customer support again and i am assured that i will have the product delivered at my doorstep before 9pm the same day. I kept waiting but no one showed up and i got a notification the next day saying that the order has been cancelled. So i call the support number again and this time i am just told that i will have to re order the phone.
So after going through all this without any of my own fault, i still went ahead to order a new phone, only to find out that its not available anymore and after talking to customer support again, i am just told that no supervisor or manager can help you in this situation, amazon will not offer anything to make it upto me.
What i want is either another phone with at least 6gb ram and 6000mah battery at the same price or a discount of around 5 to 6000 on another product and i will be more than happy to do business with amazon india. As a matter of fact, i am willing to purchase upto 3 devices at the same time.

I order an item from amazon during sale period but they just delivered the empty box so i raised a complaint where team says that they have taken the complaint and soon come with the resolution. But its been 13 days now and every time they are just increasing the timeline and the worst part is on 28oct 2019 they promised me that i will get the refund on 30th oct and when i contacted on 30th they again told me tgat they are working on this and i have to wait more.

Is it some kind of joke for amazon for just doing fake promised.

Being a prime and regular daily basis customer i deserve son quick action but they don’t care and just ignoring.

I thought amazon will take prime customer priority but i’m wrong they don’t care anything.

Order[protected]

On 25 october 2018 i ordered fossil rose gold dial stainless steel women's fashion watch - bq3036 from amazon. While i was going through the payment process i had accidentally selected a different delivery address and i wanted to change it. So i cancelled the order and re-ordered. The order was made on a monthly installment basis (Emi). When i checked my credit card statement i was being charged for 2 orders instead of 1. I tried reaching amazon customer support and it was purely pathetic they were not able to do anything. The support staff does not even know how to navigate the amazon website. And i only received one watch. I also checked with my credit card provider and they told me that the payment has been done and the money is with the vendor.

So in a nutshell the money was also deducted from my credit card for the cancelled order and only one product was delivered to me. I have been trying to reach and call every support that i could but they are all useless. I just want my money back.

Order #[protected] order a pair of shoes a fulfilled item and seller sent the entirely different shoes from what was ordered twice and then amazon instead of being ashamed of their service failure they are delaying the refund of the same this all seems deliberate malafide intention and unethical business practices without any fear of prevalent laws.

I had ordered a bed on 13th october and the delivery date was shown as 19th october. It didn't arrive so i called the customer care and told them to cancel it and initiate a refund, as it was a pre paid order. But it's been two days, today is the third day and i haven't been contacted yet regarding the refund or anything. This is absolutely unprofessional and disappointing. Please look into the matter at the earliest. The tracking id for the bed is [protected] and the supplier was supposed to be jr steel furnitures.

I order a hair dryer before order it shows delivery in 2 days but when i do payment by online and payment process is compelete it shows delivery after 7 days and it. Has been now 10 days i don't get my product yet. I get two things regularly a morning message. Your product will deliver today in morning and one message in evening that we could not deliver your product today that's solve i got this things from 3 days.. Such a bad delivery from. Azamon and they don't think about their customer they just need money when u do your payment they don't know who are you plz don't buy any product from. Azamon

I Haven't ordered anything the dispatch messages of products list am getting from amazon.while checking my Amazon account I found the list of recent searches of products of that unwanted ordered list though I never searched about that products.It seems like my account is hacked and using someone else from another device rather than mine.please solve it ASAP

My order id is[protected]
Its been two days now and i did not receive my order yet as it goes our for delivery everyday but never delivered by amazon partner bluedart. Bluedart gave me a lame reason that they are unable to find the address and their delivery person did not even try to call me on the number provided with the address. I have ordered several times with amazon on the same address and receive it well within time but this is my first unpleasant experience regarding this.
This is a highly odd and unprofessional behaviour by bluedart and also by amazon.

I recieved two parcels in a single polybag and when i opened it, one of the package was tampered, damanged and product was missing. when i filed a complaint, amazon is responding with this wasnt done from their side. the package amounted to 1100rs which is a fraudulent case. and neither they are taking the return nor refunding for the product that i havent received.

I ordered a remond's blanket of rs.5999.00 on 18.10.2019 (Cash on delivery). Order id[protected]. Track package was shown properly. I was present at my office address on 26.10.2019, saturday also. No message of the deivery/out for delivery is not received from amazon in.. No call/missed call of your delivery boy not received till date. On the order summary/track package a message of cancellation and remond's blanket returned is shown. How is it possible. I talk to your service care/online help with net chatting and try to make understand my necessity of the said product. But no help is provided from him. I want to know what is the reason behind this cancellation and return of the ordered product without informing the customer where the product was despatched from ludhiana for delivery. Moreover for your kind information - message of despatch, product is out for delivery etc. Are properly received at my e. Mail. Id and in the mobile phone in the past as i am an old customer of amazon. This time this is happened. Please treat it my serious complaint against amazon and inquire about the matter and appeal to take necessary action against such type of miscreant activist.

I purchased a bag from amazon. And return it. Amazon saying they return money in my account on 18oct2019but money is not credit in my account still. Amazon gives me refrence number[protected]. My account in uco bank kanpur branch lajputnagar. Uco customer service and branch manager both told me that they have no facilities to check transection with reference number. Sir pls help

What a Pathetic and disgusting Customer Service # AMAZON

I ordered Shoes ( Fortune from Liberty Mens FL1414 Brown Learher Shoes Order ID:[protected] dated 13th October, 2019. The same was delivered in 19th October, 2019 but when i opened the packet it has Invoice of Liberty shoes but contain Liberty Slippers. I raised a complaint and informed Amazon on same day.i.e 19th October and they assured me that wrong products will be picked up on 23rd October. Since than i chasing amazon and called atleast 30 times. The pickup request cancelled 5th times and Amazon customer care team have no response for the same. Amazon team gave excuse that transportation team is.not pickingthe products.
I think they have no intention to resolve the issue and refund the amount.
Amazon request you to please look your service and resolve the issue and i am sure that will not order any thing from Amazon in future and suggest others also.

Regards
Rahul Mishra
[protected]

My name is (Rita banerjee) and i had ordered a product of rs. (13999) (Samsung galaxy m30s) in amazon on (28 sep 2019) & i cancelled this order due to personal reason. And on (30 sep 2019) amazon initiated the amount to my rupay card in amount rs 12799 and 1200 credited my amazon pay cashback but i still didn't get the money on bank account. Amazon sent this reference number #0rzv1aaw0000k0p2lie6 and told me to fill charge dispute form but union bank of india doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [[protected]]. My bank account no is [protected]. Branch - barijhati

I have ordered a product of worth rupees 3843/- on[protected] in amazon online shopping app and cancelled it. We did'nt get any refund. I called to amazon customer care and talked to them. They said process was intiated but the problem is in your bank. So please refund my amount as soon as possible. My refund reference id number is 74332749293929234581108.

Hi,

I bought a fire stick from amazon the remote is not working also the warranty is over, for which they guided me to 3rd party vendor and now they are not responding at all.

1st call to amazon - oct 19, 2019, around 7 pm
Vendor name - regenersis india private limited (A ctdi company),
Tried to contact them, no response.
Tried on 19th, sunday they don't work, so on 21st oct.
21st again, i called amazon - informed me to raise a service request for pick up from the site, which i did.
- your service request number - amzsr005650
-preferred pickup date time - 22 oct 2019 00:00:00
No one came for pick up.
Oct 22nd - again i called the amazon team, i was surprised by the response.
"response from them" - "warranty is over and its third-party vendor, so we do not have control, please visit the center we can do anything." (Just passing the balls.)
Oct 23rd - pick up done
Oct 26th - contacted the vendor, but they do not have any information regarding the pick up if any product & informed that they will call me. But no calls till now.
Oct 30 - tried to reach vendor but no response and then i contacted amazon india, but the same response from them, we are escalating they are the third party we can do anything.

My issue - when a product is in warranty, the amazon team is treating the customers like a king, but once the warranty is over, they just don't care and just pass the ball, stating the vendor will have to take care. When i am asking for a supervisor, they are also not available. When i am asking for a grievance email id, that is also not available.

Now i am stuck with no product and no support from amazon.

I made payment of rs. 999.0, for a product through my bob debit card no. Xxxx xxxx 6884 on 29.9.19, on next day 30.9.19 amazon refund my amount with rrn #0rzv1aaw0000k0p2mkom, company's rep. Telling me that we have refund your amount & i should contact my bank branch. I visited many time to my base branch but no action has been taken till now.
Thanks & regards.