Amazon India — Return not picked up/ Refund not received/ False Status Updates

It has been over 12 days since I raised return requests for two products from Amazon India, but the company has failed to comply with its return and refund policy.

My return requests were cancelled multiple times with false remarks “Customer denied pickup”, even though no pickup attempt or contact was made by Amazon’s pickup team.

Despite repeated follow-ups and multiple escalations to their so-called “Specialist Team, ” no resolution has been provided. Their senior staff member, Ms. Deepa Mala, was also unprofessional and refused to consider my availability for pickup, saying she “didn’t care” whether I would be available or not.

Order Details:
1️⃣ Order No.[protected]Jyoti Gas Stove) – Received on[protected]
• Pickup Requests:[protected],[protected],[protected]
• Status falsely updated as “Customer denied pickup” each time

2️⃣ Order No.[protected] – Received on[protected]
• Pickup Requests:[protected],[protected],[protected]
• Again, “Customer denied pickup” falsely recorded

Key Issues:
• False and misleading pickup status updates
• No actual pickup attempts or communication
• Refund not processed despite multiple follow-ups
• Unprofessional behavior from senior staff
• Violation of Amazon’s return and refund policy

Relief Sought:
1. Immediate refund for both orders.
2. Investigation into false “Customer denied pickup” entries.
3. Written confirmation of corrective action against the responsible staff.
4. Assurance that Amazon will comply with fair consumer practices.