Amazon India — Return of a product

Address:

Surat, Gujarat, 395007

I am frequent customer of amazon but it's sad to say u will stop purchasing anymore from amazon and won't recommend anyone to make a purchase from amazon ever. This people just show you the offers but when it comes to return or replacement of a product they completely deny it. I had ordered a power bank of syska from amazon.1st thing it was recieved in used condition. There is dust and thumb marks on the product. So i request for return/replacement. While rasing the request i was told person will come to pick up the product. But next day i recieved a call from amazon that they don't have pick up service available in surat (Gujarat) i mean common it's one of the metro city of gujarat.. Other companies take replacement from my house (It happened once few days back) so what does a working guy has to do? Who can't leave from office to send them back courier??
This is the most pathetic service recievd from amazon and i will make my complains in consumer court now