Amazon India — Return o[censored]sed product

Address:

Kolkata, West Bengal

I have received a used product on 15th July so for that I have called customer care for return of the same, but they are saying it would take 5 days(which is some what OK for me even though its more) but on calling 2nd time, they suddenly disconnected the call and said they would send link for sending images, which they have not sent either. So first there is used product delivered to me, then un professionalism over call.

I want return and refund of my product ASAP.