Amazon India — RETURN POLICY on Electronics Product

Address:

Ahmedabad Gujarat

My wife order New Mobile phone to give gift to me.
She asked to her brother and her brother help him to buy mobile. (they ordered on 25/03/2022)

When I received the parcel on 27/03/[protected]@ 5.55pm. I found (ONE + NORD 6B ram)that the configure is not good hence I request to my wife to replace and buy upgraded product (one plus nord 8GB ram).
But due to amazon policy i can not replace or return item if their is any error of damages.
hence i talked to Customer executive of Amazon help center on 28/03/2022 and made request to replace or return but they not agree on any one of the issue.

Sir there is very short time (with in 24hr of receiving [protected]@ my door step) how can they not accept my returns/replace.
Please help in this issue.

Thanks
Kitesh Panchal
Ahmedabad, Gujarat.
Mob [protected]