Amazon India — Return problem for order no[protected]

Address:New Delhi, Delhi, 110091

I am facing issues in returning the subject order. Seller has clearly shirked off his liability to arrange the pickup and put in on my (buyer) shoulders. Amazon customer care says that they are not able to arrange the pickup with any of their courier partner from my home address, which actually is false since multiple pickups, in past, have been arranged by Amazon for my orders from the same address. Now I am instructed to arrange the return by myself in 3 days, else my claim will be cancelled. This is so unacceptable and unjust for a buyer. I am amazon prime account holder and unfortunately stuck with no help from Amazon. Please resolve.
Regards,
Vatsal Mittal
91-[protected]
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Amazon India customer support has been notified about the posted complaint.
Apr 03, 2017
Updated by Vatsal Mittal
Today morning I made a complaint here on this portal about my ongoing issue with Amazon. Immediately after 10 minutes, I received a phone call claiming from Amazon India and started asking for my credit card number, expiry date & CVV details.
There were 2 callers whose names were - Mr Pankaj Sharma & Mr. Dinesh.
Mobile no was +91-[protected].

Later on I received a call from Mr Pravin Sharma (Amazon India) saying that above call/callers are fraud and no need to share any details with them.

Request Amazon team to take the suitable actions against these people and set up a proper verification channel to check the authenticity of the callers.

Regards,
Vatsal Mittal
[protected]
Complaint comments 

Comments

Amazon India is selling Patanjali drishti eye drops 15ml product at Rs.85 and
Actual MRP of this product according the Patanjali is Rs. 25.
Amazon India should get penalty for selling products at false prices

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