| Address: | Amazon India (Mumbai) |
Day 0: Placed an order for a 32 inch TV in Mumbai from Amazon India.
Day 1: As a Prime members, the TV was delivered the next day. I assemble the TV, but it stops working after 3-4 hours of operation (audio gone and video shows black spots on screen)
Day 2: Called Amazon India and requested return of the product for refund (as is the 10 day return and refund policy). Amazon India confirms the arrangement of the return for Day 3 from 9am-9pm.
Day 3: No one arrives. I call up Amazon India, they say "keep waiting sir, delivery person will come between 9am-9pm." I am now sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.
Day 4: I try to dial the contact number of the seller as provided by Amazon India. Both the toll free numbers are fake.
I now try to call up the brand (VW - a Made in India brand), but they deny to do any return pickup, irrespective of their 1 year warranty. I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.
Day 5: The only option I have now is Amazon India to pickup and refund. I again call and ask Amazon India why the pickup for return has not been arranged. Amazon says, "we will get it picked up from 9am-9pm". Someone finally shows up at my door around 5pm, but denies pickup and asks me to get it rearranged from Amazon India. I call up Amazon and request pickup. They say, "okay, wait from 9am-9pm at your house, pickup will be arranged tomorrow". I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.
Day 6: I call up Amazon again around 5pm, to ask when the pickup person will come. Amazon standard response "wait from 9am-9pm, we dont have any further information". I escalate within Amazon India, the senior floor supervisor from the floor escalation team, Anshuman says the same "wait from 9am-9pm, we dont have any further information". I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.
Day 7: I again call up Amazon India and escalate the issue, same answer "wait from 9am-9pm inside your house, we dont have any further information".
It has been almost a week of Amazon India imprisoning me inside my own house, with a threat that the delivery person can come anytime from 9am-9pm, and if you miss the pickup person, we will neither accept your return, no refund you the amount.
This is the harassment a loyal Prime consumer gets for receiving a faulty product.
I demand strict legal action be taken against Amazon India, the seller and the brand, for being in material breach of their policies and warranty.
1. Amazon India for being in material breach of their 10 day return and refund policy.
2. Amazon India for harassing and imprisoning consumers in their house from 9am-9pm, without supporting to resolve the issue.
3. Seller for providing fake contact numbers and information, and no ghosting consumer after selling the product.
4. Brand (VW India) for being in material breach of their 1 year product warranty by denying to rectify or resolve the faulty product.
I am happy to provide further information on the above issue. But strict legal action needs to be taken against the above parties.
Thank you,
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