Amazon India — Return related

Address:Ghaziabad, Uttar Pradesh, 201010
Website:amazon.in

I purchased lenovo zuk z1 from amazon.In after product shipped and delivered they blocked my account and now i want to return the product as they know they sent me a faulty product i contacted them through mail but they are saying ur account will be closed and new opened account will be closed also! Phone's camera is not working properly! There is a heating issue with phone and charger too! Now i want my refund what to do?
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    +91 80 4197 0000 [Bangalore]
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    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
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