Amazon India — return request not taking

Address:	Pune, Maharashtra, 412207
Website:	www.amazon.in

Hello,

I am using amazon since long time and was very happy with their service.
But after my this time experience with customer service/technical support while playing return request is worst at all.

Regarding my order id/tracking i'd[protected], i tried to place a return request 5-10 times due to not good quality of camera as expected, but unable to place.

I requested a call back from next option but they are not able to help.

1st interaction, the technical person was not speaking properly and told me to wait for 2 mins to call back then hang up the call. Never called back.

2nd interaction, the technical person understood the concern and told me to install blanco app for performing some tests and took my alternate number to guide me on tests. Told me to hang up the call, promised to call back in 2mins and not called back.
I performed some tests by my own through blanco app that app was not able to detect issue.

3rd interaction, again same as 2nd interaction.

4th interaction - i spoke with the executive and informed about all the interactions with previous executives. This person denied that we can not do anything and you have to visit phone company. Again told me to perform test after a wait of 5 mins and then disconnected call.

I invested my more than 1 hour in interacting with technical support and my request of return is not taken. On website it's is showing as returnable /replacable till 30 oct but the request is not even placed after many attempts.

This time it's worst service at all by amazon which was not expected.

Please support, i want to return the product.