| Address: | New Delhi, Delhi, 110096 | | Website: | amazon.in |
Return not picked up, delay in refund
I placed an order of samsung galaxy j7 prime on 30 april, 2017 which i received wrong product samsung guru fm plus on 2nd may, 2017. I immediately placed a return request which as per amazon had to be approved by the seller. The seller approved the request, hence as per the options available on amazon to choose date and time was done accordingly and that was 3rd may, 2017 between 7pm to10pm. The delivery agent came on 3rd at 9a. M. As per scheduleand didn't pick up item saying that there was no updation regarding my issue and he will come in evening and pick up the item. But thereafter no pickup boy come in evening to pick up.
Called up amazon customer care to raise an issue, however he told me that they create a repick up schedule on another day. But on next day no pick boy will come and pick up was get cancelled. And i call customer service they also told me same thing and also same thinh happen another two days. Till now 5th may, 2017 there was no pick up done. And i request and apologies for my wrong product pickup. I realized how unfriendly and care free executives are for. They only say that please wait another 24 hour you item will get picked up. But still there was no one to take action about my concern.
1. The agents do not have full knowledge of the solution to the issue
2. The agents would play their record every time i call up to check the status.
3. If the customer is still taking and expressing the concerns, the executives just cuts the phone. Very unprofessional.
When spoke today and asked for higher up escalation point, i am told by the executive one mr. Pranav chndrashekha. That he is last point of escalation and as a customer availing the service i need to wait for another 24 hour. Ideally means i am at their mercy for shopping with amazon.
Kindly request you to intervene in this matter and help me pick up and get my refund with compensation for the mental anguish amazon has caused me. Was this information helpful? | 
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