Amazon India — rude behavior and harassment by mr. ashish from cust. care leaders team

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Even though the pickup for one of the return items was on 29-oct-2017 bet. 7 and 10am no one called me to say when they would pick up the item but when i called the cust. Care rep. And later talked with one of the leader mr. Ashish he was rude and said that the person who has to come and pick up is not a machine but a human being when i asked the question as to why didn't i was called and kept informed that the pickup person would be late to pickup the item. Mr. Ashish even challenged by saying that i can report his rude behavior with the senior management both in india or internationally or with consumer court and said that no action can be initiated against him. What a way to cheat and harass the customers knowing that i have paid for the item which is damaged and now when it comes to returning it your people seems to be encouraged to talk so rudely with the customers. I am also a prime member and if this is the kind of treatment you give to prime members i can imagine as to what kind of treatment would be given to ordinary members.

Also, the pickup person (He said his name was mr. Kartith) came around 11:45 am and when i asked him as to why he didn't call me or come bet. 7 and 10 am to pick up the item he said that he was asked to pick up the item between 10 am and 1 pm and didn't want to even reveal the person's name/ contact number who rescheduled time and said again in a rude way that i can contact amazon directly. He also didn't give me any receipt for taking the item but said that i will receive an sms which i have not received so far.

When he was leaving he started using some foul language in hindi as i think he was offended when i asked for the receipt. I feel so sad and being given a threat/ harassed by amazon staff that i think that i should never ever purchase anything going forward from amazon because customers who pay are ill-treated/ harassed by entire amazon staff seems so insulting.

Regards,
Chandrashekar s
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