Amazon India — sandisk ultra dual pen drive - returned without delivery

Address:

KMCT College of Engineering, Kallanthode NITC PO, Kozhikode, Kerala, 673601

I have booked sandisk ultra dual 16gb usb 3.0 otg pen drive ordered on 16 october 2019 order#[protected].
The product was never delivered to me nor the delivery person called me for the pick up.
I have not cancelled the order or request for return now today on the day of delivery when i checked the website it is showing as delivery returned.

If amazon is not able to provide a product then why are they conducting the indian festival shopping is it just to increase the site visit counts.

I have ordered an mobile also the next day, if this repeats again then i am going to approach the consumer court.