Amazon India — Scam offer | |
About Lenovo K4 note offer. There is no link to buy the product. This is my conversation with the CS: You are now connected to ARPIT from Amazon.in Me: I have subscribed for the Lenovo K4 note smartphone. I can't find the link to place an order.Can you please provide it? ARPIT: My name is Arpit. I'll be glad to help you. Hello, How are you !! Me: I have subscribed for the Lenovo K4 note smartphone. I can't find the link to place an order.Can you please provide it? ARPIT: Yes I will . - http://www.amazon.in/b?ie=UTF8&node...(see full link) Please click on the above link. Please feel free to tell me if there is anything else I can do for you and thank you for sharing your valuable time with us ! Me: there is no buy option, only register ARPIT: Let me give you another link. Me: ok ARPIT: Only you can see the link because you are registered so Just search on amazon search engine as K4 note Me: I have done it but I cannot find it ARPIT: https://www.amazon.in/gp/gss/detail/186...(see full link) Please check the above link. Me: I just checked it. It's not working, it just gives me the option to register again ARPIT: customer has to click on 'Register' button from the following link. Registration for both the sales have to be done separately. For example, if customer has registered for a exclusive K4 smartphone sale, they'll not be able to place order on the bundle offer sale day. However if customer has registered for the bundle offer sale, they'll be able to place an order on exclusive K4 smartphone sale day. Please read the above statement I hope we are still connected. Our chat has been idle for 3 minutes. If I don't receive a response within 2 minutes, I'll be forced to close the chat. Me: Dear Arpit. I have registered for an exclusive K4 smartphone sale on January 20 which is today. I can't find a way to place an order. The links that you give me prompt to register for another sale on January 27. I would like to try to place an order today, for the registration I have already made. Can you please provide a link with a buy option? ARPIT: I completely understand your concern but I don't have authority to see that link because it will be available to the customer who had registered I hope you understand my situation too I have searched all of my resources. Each and every try which I have made is leading to all in vain Me: Is ithis a scam campaign? Because I received an email reminding me to try to place an order. I clinkjed on the link provided but it took me to a page where I'm supposed to register again. Is this a genuine offer? ARPIT: Yes It is genuine offer and you won't believe but many have placed order Me: Why then can't I place an order? At your campaign you mentioned that the sale starts on 2pm. You were not clear about the time zone. Because each customers account is customized I had the impression that it was about my time zone. This is malpractise. Anyway it is still January 20 and I demand a link to place an order . If you don't have the authority can you please connect me with a superior of yours to solve my problem? ARPIT: I am forwarding your chat to my supervisor Me: Thank you A Customer Service Associate will be with you in a moment. You are now connected to ROHIT from Amazon.in Me: Hello ROHIT : Thank you for your patience. My name is Rohit. I am from the leadership team of Amazon. How are you today? Me: Fine. Can you please read my conversation with Arpit regarding the Lenovo k4 sale. There is no buy option. I copy his words:Each and every try which I have made is leading to all in vain ROHIT : I will be glad to assist you. Please allow another 1-2 minutes so that I may check the details to assist you in a better way. Me: Ok. It is useful to resd our onversation Conversation ROHIT : Thank you for your patience. I regret to inform you that we will not be able to provide any link for the product you are referring to. Me: Why? ROHIT : I would request you to please subscribe to the product and you will get an option to order the product from there. Me: My question is why can't you provide a link for the product ROHIT : I would like to inform you that only customers who subscribe to the product will get an option to order the product that is the reason I would not be able to provide the link. Me: I have already sunscribed to the product for today and I received an email notification for thiss But there is no buy option ROHIT : I would like to inform you taht once you receive an email here is a link that you are required to use within when sale is in process and once you add the product to the cart, you are required to place an order within 15 minutes. You might have not followed this process of the sale, that is the reason you are not able to use the link now. Me: You are wrong. I am trying to use the email notification but it takes me to a webpage where THERE IS NO option to add the product to the cart. ROHIT : The option is not showing because the sale for today for which you have recieved this email is closed now. Me: Why? You mentioned January 20. You never mentioned what time zone the sale begins which is unfortunate for customers outside India. You don't even mention that the sale is closed while it is still the 20th. I am a regular Amozon customer but this is malpractise. Unless you provide a link I will have to report it to the trade commitee as a scam offer ROHIT : I can understand your concern. We will be working on your feedback. I would like to inform you that sale for any product is available till stock lasts. The sale for this product will again start on Jan 27th. Please be assured. I do not intend to rush you. Are we still connected? Me: No, I am not interested in registering again because the process is not transparent. I will have to post our conversation as a proof of your inabilty to provide a service ROHIT : I will be documenting your valuable feedback to be worked upon. However for the next sale, I would like to assure you that the sales policy of Amazon is transparent for every customer and it depends on the availability of the stock. Please feel free to tell if there is anything else I may assist you with today. Me: Dear Rohit. Things are simple. Can you provide a link? If not, this is a scam and I will have to report our conversation to the authorities and warn other customers ROHIT : I will not have an option to send you the link. I am really sorry for all the inconvinience. Me: Ok thank you, have a nice day ROHIT : You too have a great day ahead! Thank you so much for choosing Amazon. Was this information helpful? | |
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