Amazon India — seagate backup plus slim portable external hard drive

I bought a seagate backup plus slim 1tb portable external hard drive with mobile device backup (Black) from amazon - india on 30-72016 for rs.4299.. It worked for about 6 months and then in between would not open in the computer and now in the last month it is not getting detected or opening on any computer. I think they sold me a defective piece and i am extremely upset as i had a lot of backup files on it. How do i get it it repaired/replaced?
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I have purchased a Moto g4 in November 2016 now it's giving a screen problem it is in warranty period cell problem is it's operate automatically
I got a call from amazon he told me that he is from amazon and here to solve the issue but in that process he askd my atm number for refund but he was fraud his number is+[protected]

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