Amazon India — Sent me a used/refabrished phone when i ordered a new phone and not accepting/helping me for returning

Address:560008
Website:www.amazon.in

I ordered a new motog4 plus and amazon india sent me a used /refabrished phone with a tampered glass sticked on it having few scraches on its body with crack on tampered glass, and unpacked accesories which also look like used. I tried going through several of their instructions regarding returning, sent a mail and they are just confusing me more, today it says item is no longer eligible for return
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Amazon India customer support has been notified about the posted complaint.
Jan 09, 2017
9066152593's response
Dear Sir, they damn good order bookings But Why All Ready delivery date delivery date Time Not Confirm your site Thursday XII january january nineteen But Today the Parliament confirmed the delivery date, please Why this urgent IT Arrange My Order XII january other wise they ere canceled orders order e N'ti weight were two Long Time
Jan 16, 2017
Updated by Amarnath R Shenoy
while reciving the phone the screen was full of finger prints
They instructed me to download an app and i did that and after some checking it will ask for a pin and will stay inactive
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Dear Sir, they damn good order bookings But Why All Ready delivery date delivery date Time Not Confirm your site Thursday XII january january nineteen But Today the Parliament confirmed the delivery date, please Why this urgent IT Arrange My Order XII january other wise they ere canceled orders order e N'ti weight were two Long Time

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